Providing Promising Futures

Quality Assurance Coordinator

Be a part of something great, join the Bethesda Lutheran Services Residential Team located at our Meadville campus!

Join a company with over 100 years of dedication to the community and its employees!

We are looking to find passionate individuals to help us carry out our mission of Providing Promising Futures to over 8000 children, youth and families that we serve yearly in our communities!

Job Summary:

Responsible for monitoring programs to ensure the quality of programming meets all applicable regulations, Joint Commission (JCAHO) requirements, and agency standards.

Essential Functions of the Position:

1.  Directly monitors agency programs examining the quality versus quantity of services in collaboration with each program description making recommendations for potential improved service delivery.
2. Determines adherence to regulations as applicable to each program, providing detailed reports regarding any noncompliance areas and developing action plans to ensure compliance.
3. Oversees the accreditation process with the Joint Commission (JCAHO). This includes reviewing files, documents, policies, procedures etc. for compliance in accordance with the JCAHO accreditation guidelines.
4. Performs record reviews for all applicable programs on a quarterly basis assessing the charts for completeness, content, and compliance with applicable agency, county, and state requirements.
5. Completes a review of various agency report submissions for timeliness, quality of content, and program compliance by auditing a sampling of documents.
6. Reviews agency reports compiling data and statistical analysis of incidents over specific time periods.
7. Conducts review of physical intervention data to evaluate trends within agency programs.
8. Acts as the Chairperson of the Quality Review Committee by establishing meeting dates/times, developing the agenda, distributing minutes from each meeting, and engaging the members of the committee in the quality assurance review process.
9. Serves as a member of all agency committees as assigned.
10. Recommends and develops training curriculum based on needs determined through analysis and review by the Quality Review Committee and the Training Committee.
11. Drafts agency policies per Quality Review Committee as assigned.
12. Conducts satisfaction surveys of all new hires.
13. Conducts or evaluates youth and family surveys to analyze feedback related to service outcomes for programs.

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

1. Bachelor’s degree in a human services field is required, Master’s preferred.
2. A minimum of five years of experience in a human service agency that is regulated by an agency similar to the Department of Human Services or the Office of Mental Health.
3. FBI, Child Abuse History, PA State Police, and Driver Clearances. Other            clearances may be required dependent on residency status.

Pay:

$21.50-$23.50 per hour